Privacy

This page explains what information Kaizen Kids Bali collects through the enquiry form, why, and how it’s handled. Plain and simple.

What we collect

When you send an enquiry, we collect the details you enter: your name; a WhatsApp number, an email address or both; the program you’re interested in; each child’s first name and age (up to four children); any dates or days you prefer; and any note you add about what helps your child feel comfortable. For a custom program we ask instead about the group: the number of children, their ages, your goals, dates, preferred length and location.

Please don’t put medical or allergy details in the enquiry. Coach Liz covers those with you in the health and activity waiver before the first session.

Why we collect it

Only to respond to your request — so Coach Liz can confirm your spot, answer questions, and arrange the session and payment. We don’t use it for anything else, and we don’t sell or share it.

Who can see it

Your enquiry is stored in a private database that is not visible to the public, and Coach Liz at Kaizen Kids Bali receives it by email. If you give an email address, we usually also email you a confirmation. We keep a note of whether Coach Liz’s email was sent, so no enquiry is missed. We use trusted service providers to host the site, store enquiries and send emails; they handle your details only on our behalf.

To stop spam, the site uses your device’s internet address to limit repeated sends. It is kept only in the server’s short-term memory and is never saved with your enquiry or in our database.

How long we keep it

We keep your request for as long as needed to serve you and keep simple records of bookings. You can ask us to delete your details at any time.

Family accounts and online booking

If you create a Kaizen Kids account, we keep your name, email, WhatsApp number and an emergency contact, and a profile for each child you add: name, birthdate, school, an optional photo, the strengths and goals you share, swimming confidence, photo permission, and any health, food, additional-needs or support notes you choose to give. When you book, we also keep which days your child attends, the agreements you accepted (with the date and time), and the payments Coach Liz records.

Why: to run camps and retreats safely — so Coach Liz and her Kaizen Captains know who is coming, can recognise your child, and know how to care for them and whom to call.

Who sees it:you see your own family only. Coach Liz and the people helping her run bookings see families and bookings. Health, food, additional-needs and support notes are visible to Coach Liz only. Your child’s profile photo is used only to recognise them — it is never posted anywhere.

News from Kaizen Kids:only if you tick “By email” or “By WhatsApp” in your account, and you can untick it any time. News never uses health, support, school or birthdate details.

Your choices:you can update your family’s details, download everything we hold about your family, or delete your account at any time from your account page. Deleting removes your profiles, photos and health notes straight away; past bookings, payments and signed agreements are kept with your name removed, as Coach Liz’s records require. If your child still has an upcoming place, please cancel it first.

Contact & deletion requests

To update or delete your information, message us on WhatsApp (+62 812-4317-3400) or via @kaizen.kids.bali.